Terms and Conditions
GENERAL TERMS AND CONDITIONS
The General Terms and Conditions (hereinafter referred to as "GTC") apply to all legal transactions concluded with UNEW Beauty Couture AG (hereinafter referred to as "UBC").
This includes all transactions (products, treatments and services) that are concluded at the UBC Institute in Cham or on the "www.unew.ch" website under Services and Shop (hereinafter referred to as "Online Shop") and / or on the information and prices contained therein are based.
The cosmetics institute and the online shop are operated by UNEW Beauty Couture AG (hereinafter referred to as "UBC").
UBC reserves the right to change the terms and conditions at any time. The version of the General Terms and Conditions valid at the time of booking a service or placing an order in the online shop is decisive. The general terms and conditions cannot be changed unilaterally by the customer and deviating conditions of the customers (customers of course also mean customers. The chosen form “customers” is only used for better readability) will not be recognized.
The offers of products in the online shop are aimed exclusively at customers with a place of residence or company headquarters in Switzerland and Lichtenstein. Deliveries are made exclusively to addresses in Switzerland or Liechtenstein.
The offers are valid as long as the products, treatments and services can be found in the online shop and/or the product stock is sufficient.
Orders for which the manufacturer requires a treatment-specific or product-specific certification and this cannot be submitted, or the quantities suggest resale to non-end users can be rejected without justification.
For all product orders with special legal requirements such as product approval tests, age restrictions, etc., the customer confirms compliance with these legal provisions with the order.
2.1 Product and Price
The images of products in advertising, brochures, flyers, etc. are for illustration purposes, including all
Information about the products, treatments and services in the online shop is non-binding, as it is put together as customer-friendly as possible.
The information provided by the manufacturer (e.g. manufacturer's guarantee) is decisive if a guarantee is offered and is valid in Switzerland.
All sales prices published in the online shop are final prices that include value-added tax (VAT) and any early recycling fees (vRG).
Costs for packaging/s as well as the delivery costs and any other duties or fees are described in the terms of payment, delivery terms and delivery costs and may vary depending on the product, payment method and delivery method.
In addition to the final price, a minimum quantity surcharge of up to CHF 10.00 can be charged if the total of the shopping basket is less than CHF 100.00.
UBC reserves the right to change the prices of the products, treatments and services offered at any time. The price published in the online shop at the time of the order is decisive for the conclusion of the purchase contract.
Additional paid services ordered such as express delivery, transport insurance, etc. are listed separately in the shopping cart and on the invoice.
2.2 Availability and delivery time
UBC attaches great importance to providing up-to-date information on availability and delivery times in the online shop as precisely as possible. However, due to production and/or delivery bottlenecks in particular, delivery delays can occur both at UBC itself and at the suppliers and manufacturers. All information on availability and delivery time is subject to change and can change at any time.
3 Contract conclusion
The products, treatments, services and prices in the online shop are considered an offer. However, this offer is always subject to the contract-dissolving condition of an impossibility of delivery or an incorrect price.
The sales contract for products, treatments and services from UBC to UBC is concluded as soon as the customer makes an appointment and/or orders in the online shop, in the UBC Cosmetics Institute, by telephone or e-mail.
The arrival of an online order is sent to the customer by means of an automatically generated order confirmation from UBC to the e-mail address provided by the customer. The receipt of the automatically generated order confirmation does not contain any promise that the product can actually be delivered. It only shows the customer that the order has arrived at UBC via the online shop and that the contract with UBC has therefore come about under the condition of delivery availability and the correct price.
In the case of training courses, the contract is deemed to have been concluded when the training date has been confirmed, in the case of treatments when an appointment has been made.
An appointment in the sense of the Swiss Code of Obligations (OR) as an order and is therefore a valid contract.
4 delivery date
With the order confirmation, the customer is informed of a provisional delivery date or the customer is contacted and an individual delivery date is agreed.
If UBC is in default of delivery, the customer (except for special orders) has the right to withdraw from the contract from the 30th calendar day after the originally announced delivery date. In this case, UBC will reimburse the customer for the amounts already paid in advance. There are no further claims against UBC.
5 delivery / pickup
For UBC products, all delivery and collection options are available to the customer, which are noted in the online shop under "Delivery and collection".
Products that do not have the note "Collection possible" can only be delivered by mail.
The delivery address must be in Switzerland or Liechtenstein. If this is not the case, the customer bears any cost consequences.
If the customer chooses a different delivery address than the billing address, the customer is responsible for ensuring that access to the delivery location is possible and guaranteed.
If the product cannot be transported to the place of delivery, the customer shall bear any additional costs.
If the customer does not accept the ordered products on the agreed or announced delivery date, UBC can dissolve (cancel) the contract and reimburse the customer for the delivery costs incurred and an administrative fee of 30% of the order value, but at least CHF 100, as well as any loss in value of the ordered products.
If the customer does not collect the products ordered from the UBC Cosmetics Institute within 14 calendar days of the readiness for collection, UBC can dissolve (cancel) the contract and the customer can receive a compensation of 20% of the order value, but at least CHF 60 .– as well as any depreciation of the ordered products
6 Obligatory testing
The customer must immediately check the delivered or collected products for correctness, completeness and delivery damage.
In the case of deliveries by a forwarding agent, any damage caused by the delivery must be noted on the delivery note.
Delivery damage, incorrect and incomplete deliveries must be reported for all UBC products and services within 5 calendar days of the time of collection or delivery.
The customer is aware that such a message must be sent by email with the order number and the subject "Return and guarantee". The customer may not use damaged or defective products. He must keep them in the original packaging as received and follow the instructions of the guided return and returns process.
7.1 Basic Provisions
There are no guarantees for cosmetic products.
The following applies to non-cosmetic products.
After delivery or collection, UBC assumes the warranty for defects and functionality of the ordered products only if they can be provided within the time specified by the supplier. UBC can optionally provide the warranty by
Partial and full replacement with an equivalent product
Credit at the current price, maximum the sales price at the time of the order