Have your order number ready
You need your four-digit order number for the inquiry.
Order
Check your order status, request a change, or quickly find the right contact person—here are the most important steps summarized clearly.
Where is my order?
You can check the current status of your order directly via the online chat at the bottom right of the website.
Use email address
Enter the same email address you used when placing the order.
Personal assistance
If the automated inquiry does not help, our team will assist you personally.
Please contact us as early as possible
As long as an order has not yet been fully processed or shipped, we will be happy to check whether a change or cancellation is possible. Once processing is further advanced, changes may no longer be possible under certain circumstances.
Please note
Training sessions have their own terms and conditions
Special conditions apply to the cancellation or rescheduling of training sessions. Please contact UNEW Beauty Academy as early as possible.