Return Policy

Return of Defect-Free Goods
You are entitled according to our Terms and Conditions to return defect-free products within 7 days of your order for a refund (provided they are in a resalable condition).
The return of the products must be registered by email to info@unew.ch with the subject "Return and Warranty". After receiving the registration and reviewing the information, you will receive the return form.

We will not grant a refund for items if it is found that they have been used, improperly handled, or if the packaging is missing or damaged.

It is your responsibility to ensure the safe return of the products by packaging them properly and using a reliable, reputable delivery service. Please include the completed return form with your products.
The costs for returning the items are your responsibility.

Return of Goods with Defects (Warranty)
If you have received a non-functioning product, please send us an email at info@unew.ch with a brief description of the problem and a photo showing the product's batch number.
After clarification with the manufacturer, we will review and arrange a replacement for the product if it is a production issue confirmed by the manufacturer.

Please understand that we cannot accept liability for products stored incorrectly. You must return a non-functioning product within 7 days (with the original packaging) so that the manufacturer has the opportunity to further examine the product.